Contacts & Resources

Employee Assistance Program (EAP)

When you feel stuck, overwhelmed or don’t know where to turn, a phone call with an Employee Assistance Program (EAP) consultant can be a good place to start.

The EAP, provided by Cigna, lets you connect with licensed mental health clinicians 24/7. Telephone consultations can help you deal with issues like everyday stress, work, mental health and well-being, substance use, relationships and family, managing grief or a loss. The consultant can help you with coping strategies and tools, recommendations, resources and referrals if needed.

Wide Range of Services

In addition to unlimited telephonic consultations, you and your household members can take advantage of:

  • Six face-to-face counseling sessions per issue per year, with a counselor in your area. Video-based sessions are also available to fit your busy schedule.
  • Legal assistance: 30-minute consultation with an attorney, face-to-face or by phone.
  • Financial: 30-minute phone consultation with a qualified specialist on topics such as debt counseling or planning for retirement.
  • Parenting: Resources and referrals for childcare providers, before and after school programs, camps, adoption organizations, child development, prenatal care and more.
  • Eldercare: Resources and referrals for home health agencies, assisted living facilities, social and recreational programs and long-distance caregiving.
  • Pet care: Resources and referrals for pet sitting, obedience training, veterinarians and pet stores.
  • Identity theft: 60-minute consultation with a fraud resolution specialist.

For managers: The EAP offers consulting on employee behavior and performance concerns, workplace safety and violence prevention, wellness seminars and other resources to share with your team.


Talkspace: A Digital Therapy Option

Talkspace is a digital space for private and convenient mental health support. You can choose your therapist from a list of recommended, licensed providers. Then, you and your personal therapist can exchange unlimited messages via text, voice and video. One week of unlimited text therapy counts as one EAP counseling session. Talkspace’s clinical network features thousands of licensed, insured and verified clinical professionals who can address concerns including:

  • Stress
  • Anxiety
  • Depression
  • Relationships
  • Healthy living
  • Trauma and grief
  • Eating disorders
  • Substance use
  • Sleep
  • Identity struggles
  • Chronic issues
  • And more

NOTE: If you are enrolled in VillageMD medical coverage, you also have access to additional mental health and chemical dependency services under your plan’s deductible and coinsurance.