Contacts & Resources

Employee Assistance Program (EAP)

When you feel stuck, overwhelmed or don’t know where to turn, a phone call with an Employee Assistance Program (EAP) consultant can be a good place to start. This benefit is available to all employees and their families.

Real support for real life. Your personal and professional lives both impact your health. Our EAP provides access to work/life resources and licensed clinicians to help you cope with a wide variety of concerns from family and financial issues to substance use, emotional health, and stress. These services are confidential and available to you and your family for free. 

Wide Range of Services

In addition to unlimited telephonic consultations, you and your household members can take advantage of:

  • Six face-to-face counseling sessions per issue per year, with a counselor in your area. Video-based sessions are also available to fit your busy schedule.
  • Legal assistance: 30-minute consultation with an attorney, face-to-face or by phone.
  • Financial: 30-minute phone consultation with a qualified specialist on topics such as debt counseling or planning for retirement.
  • Parenting: Resources and referrals for childcare providers, before and after school programs, camps, adoption organizations, child development, prenatal care and more.
  • Eldercare: Resources and referrals for home health agencies, assisted living facilities, social and recreational programs and long-distance caregiving.
  • Pet care: Resources and referrals for pet sitting, obedience training, veterinarians and pet stores.
  • Identity theft: 60-minute consultation with a fraud resolution specialist.

For managers: The EAP offers consulting on employee behavior and performance concerns, workplace safety and violence prevention, wellness seminars and other resources to share with your team.

Access Cigna EAP resources at my.cigna.com. In the Coverage section, select EAP.

 

Talkspace: A Digital Therapy Option

Talkspace is a digital space for private and convenient mental health support. The first time you log in, complete the QuickMatch survey, review your best matches and choose your personal licensed therapist. Then, you and your therapist can exchange unlimited messages via text, voice and video sessions. One week of unlimited digital therapy counts as one EAP counseling session. You can get support addressing concerns including:

  • Stress
  • Anxiety
  • Depression
  • Relationships
  • Healthy living
  • Trauma and grief
  • Eating disorders
  • Substance use
  • Sleep
  • Identity struggles
  • Chronic issues
  • And more

Access Talkspace at talkspace.com/covered.

Note: To access counseling through Talkspace at no cost for your available EAP sessions per issue during the year, you’ll need an EAP Code from Cigna EAP. Call Cigna at 877-622-4327 or go to your EAP Coverage page on myCigna.com for live chat or self-service. If you are enrolled in VillageMD medical coverage, you also have access to additional mental health and chemical dependency services under your plan’s deductible and coinsurance.

Note: If you are enrolled in VillageMD medical coverage, you also have access to additional mental health and chemical dependency services under your plan’s deductible and coinsurance.

Your use of Cigna EAP and Talkspace is completely confidential, and your personal information will not be shared with VillageMD.